Privacy Policy

Baetts is committed to handling personal information responsibly, transparently, and in a way that supports trust across our property marketplace in Ghana.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you when you use our website, applications, and related services.

By creating an account, browsing listings, booking inspections, making payments, or contacting our team, you acknowledge that your information may be processed in line with this policy and applicable law.

The information we collect depends on how you use Baetts and whether you are browsing, registering, listing property, making payments, or contacting support.

• Account details: Name, phone number, email address, login credentials, and profile information you submit.
• Identity or verification data: Documents or details used to confirm ownership, authorization, or identity where required.
• Listing and transaction data: Property descriptions, pricing, amenities, images, booking activity, saved items, and transaction records.
• Payment-related data: Payment references, status updates, and limited billing metadata received from payment providers. We do not store full card or wallet credentials unless explicitly handled by an approved processor.
• Device and usage data: Browser type, IP address, device signals, app interactions, and performance logs used for security, analytics, and service improvement.
• Location information: Approximate or submitted location details where relevant to listings, search results, inspections, or fraud prevention.

We process personal information only where there is a clear business, contractual, legal, or security reason to do so.

Your data may be used to:

• Create and manage user accounts
• Publish, moderate, and organize property listings
• Facilitate inspections, inquiries, and platform transactions
• Verify user identities and ownership claims
• Prevent fraud, abuse, spam, and unauthorized use
• Provide customer support and resolve disputes
• Improve search, recommendations, performance, and product experience
• Send important operational messages, alerts, policy updates, and account notices
• Comply with legal obligations, reporting requirements, and lawful requests

We do not sell your personal information. We may share limited data only where necessary to operate the platform, complete a transaction, meet legal obligations, or protect users and Baetts.

Depending on the situation, information may be shared with:

• Payment processors and financial service partners involved in collections, payouts, reversals, or verification
• Service providers that support hosting, analytics, messaging, security, storage, or operational infrastructure
• Property counterparties where details must be shared to coordinate inspections, inquiries, or legitimate transactions
• Professional advisers, auditors, insurers, or partners where reasonably required for business administration or risk management
• Regulators, courts, law enforcement, or public authorities where required by law or necessary to protect rights and safety

We use reasonable administrative, organizational, and technical safeguards to help protect personal information from loss, misuse, unauthorized access, alteration, or disclosure.

These measures may include:

• Encryption in transit and other appropriate protective controls
• Access restrictions for sensitive systems and internal tools
• Monitoring, logging, and fraud-prevention workflows
• Secure hosting environments and routine maintenance practices

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute resolution, security monitoring, business records, and legal compliance.

Retention may vary depending on the type of information, but we generally retain data:

• While your account remains active or your listing remains on the platform
• For a reasonable period after closure where needed for records, support, fraud prevention, or legal obligations
• For longer where applicable law, audits, tax rules, or dispute requirements make this necessary

Subject to applicable law and verification of your identity, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of information where retention is no longer necessary
• Object to or restrict certain types of processing where permitted
• Withdraw consent where processing depends on consent
• Ask questions about how your data is used or shared

Baetts may use cookies and similar technologies to keep the platform working properly and to understand how users interact with our services.

These tools may support:

• Session continuity, login state, and account security
• Analytics, product insights, and usage measurement
• Performance optimization and troubleshooting
• Preference storage and overall user experience improvements

Our platform may contain links to third-party websites, tools, social platforms, maps, or external services. Those third parties operate under their own terms and privacy notices.

Baetts is not responsible for the content, security, or privacy practices of external sites, and we encourage you to review their policies before submitting personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, risk controls, or operational practices.

Where changes are material, we may provide additional notice on the platform or through direct communication. Continued use of Baetts after an update takes effect means the revised policy will apply to your ongoing use of the service.

If you have questions, concerns, or requests relating to privacy, data handling, or this policy, please contact our team using the details below:

• General Email: [email protected]
• Support Email: [email protected]
• Privacy Contact: [email protected]
• Phone: +233 (0) 30 000 0000