Understand when refunds may apply, how disputes are handled, and what actions may be taken in fraud-related cases.
Inspection and viewing fees become non-refundable once the inspection has taken place.
Refunds may only be considered where a payment error occurs or confirmed fraud affects the transaction.
Baetts may mediate disputes, suspend involved accounts, and withhold funds while fraud or abuse is reviewed.
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Inspection fees cover coordination, scheduling, platform support, and service delivery connected to property viewing arrangements.
Note: Users should confirm inspection details carefully before completing payment.
Refunds are not automatic and may only be reviewed in specific situations where there is a clear platform or transaction issue.
A refund may apply only if:
Where a disagreement arises between users or in relation to a transaction, Baetts may review the available records and attempt to mediate the matter in good faith.
Baetts takes fraud, abuse, and suspicious transaction behavior seriously in order to protect users and maintain trust on the platform.
Note: We may also preserve records and cooperate with lawful investigations where necessary.